Last Updated: August 4, 2026

Introduction

These Loyalty & Rewards Program Terms (“Rewards Terms”) govern participation in the Chefs Collection Food loyalty and rewards program (“Program”) offered by Chefs Collection Food & Supply, doing business as (DBA) Chefs Collection Food (“Chefs Collection,” “we,” “us,” or “our”).

The Program may be administered through Shopify and one or more approved loyalty or customer-account applications or service providers.

By enrolling in, earning points through, redeeming rewards through, or otherwise participating in the Program, you agree to these Rewards Terms, subject to applicable law.

1. Program Eligibility and Enrollment

The Program is available to eligible customers who maintain or use a supported Chefs Collection Food customer account or other account functionality required by our then-current Shopify and loyalty-program configuration.

Participation is subject to these Rewards Terms, applicable account requirements, applicable law, and then-current Shopify and loyalty-program functionality.

We may establish reasonable eligibility requirements for participation. Customers are responsible for maintaining accurate account information and protecting access to their accounts.

The Program is intended for personal customer use unless Chefs Collection Food expressly authorizes another form of participation.

2. Earning Loyalty Points

Eligible members may earn loyalty points on qualifying purchases and through other qualifying activities identified by Chefs Collection Food.

The number of points earned depends on the then-current earning rate, eligible products, eligible transaction amounts, applicable discounts, product and transaction exclusions, promotions, account status, and current Program functionality.

Only purchases and activities that satisfy the Program requirements in effect at the applicable time earn points.

The display of an order, payment, product, activity, or points entry in a customer account does not by itself establish that the transaction or activity was eligible to earn those points.

3. Current Earning and Redemption Structure

As of the Last Updated date, our current standard Program configuration is designed around an earning rate of approximately 0.05 loyalty point for each $1 of eligible spending and a standard redemption value of 1 loyalty point = $1 of eligible reward value, subject to applicable redemption rules, exclusions, minimums, system functionality, and other Program conditions.

Under this current structure, qualifying spending may provide an effective reward value of approximately 5%.

Any registration, sign-up, referral, promotional, birthday, special-event, or other bonus reward is governed by the offer displayed at the time it is earned. Any current registration reward, including a $10 registration reward where displayed, is promotional and may be changed, suspended, replaced, or discontinued prospectively.

The current earning rate, redemption value, bonus amounts, registration rewards, and other Program parameters are current Program settings and are not guaranteed to remain unchanged indefinitely. They may be modified prospectively as provided in these Rewards Terms.

A future change in the earning rate does not retroactively change the number of points properly earned under an earlier earning rule, except where a correction is authorized under these Rewards Terms. Future redemption rules and values may be changed prospectively to the extent permitted by applicable law and properly disclosed.

The then-current Program information displayed in our Store, customer account, or applicable Program interface controls where a current Program parameter has been lawfully updated, subject to applicable law.

4. Eligible Transaction Amount

Points are earned only on the portion of a transaction that is eligible under the then-current Program rules.

Unless expressly stated otherwise, points are not earned merely because an amount appears in an order total.

The Program may calculate eligible spending after applying applicable discounts, exclusions, refunds, credits, adjustments, or other transaction-level changes.

Taxes, delivery charges, shipping charges, tips, fees, or other amounts may be excluded from eligible spending under the then-current Program configuration. The purchase of a Gift Card itself, and other expressly excluded products or transactions, do not earn loyalty points or rewards as provided in these Rewards Terms.

The then-current Program display, configuration, and applicable Program rules determine the eligible transaction amount, subject to correction of verified errors.

5. Sale, Discounted, Promotional, Combo, and Other Excluded Products

Products or transactions designated as ineligible for rewards do not earn loyalty points.

Excluded products or transactions may include Sale items, products already sold at a discounted price, promotional products, Combo or bundled promotional products, Gift Cards, products or collections specifically designated as excluded, transactions excluded under a particular promotion, and other products or transaction types identified as ineligible under the then-current Program rules.

A product does not become eligible for rewards merely because the customer uses a Gift Card, Store Credit, loyalty reward, or another payment method to purchase it.

The use of any payment or redemption method does not override a product-level or transaction-level exclusion.

6. Shopify Order-Level Discounts

An order-level Shopify discount code or similar order-level discount does not, by itself, automatically make every otherwise eligible product in the order ineligible for rewards.

Where otherwise eligible products remain eligible under the Program, points may be calculated based on the eligible amount actually paid after applicable discounts, subject to the then-current Program configuration.

Product-level exclusions continue to apply independently. For example, an excluded Combo product does not become eligible merely because it appears in the same order as an otherwise eligible product.

The then-current Program settings and applicable transaction data control the final eligible earning amount, subject to correction of verified errors.

7. Gift Cards and Loyalty Points

The purchase of a Chefs Collection Food Gift Card itself does not earn loyalty points or rewards.

No points are earned on the purchase price paid for a Gift Card or on the stored value loaded onto the Gift Card.

Using a Gift Card as a payment method does not, by itself, make an otherwise eligible product ineligible for rewards. An eligible underlying product may earn points according to the then-current Program rules.

Sale, Discounted, Promotional, Combo, Gift Card, or otherwise excluded products remain ineligible even when a Gift Card is used as payment.

Gift Card-specific matters are governed separately by our Gift Card Terms.

8. Store Credit and Loyalty Points

Receiving Store Credit as a cancellation, refund, customer-service adjustment, or other account credit does not by itself earn loyalty points.

Using Store Credit as a payment method does not, by itself, make an otherwise eligible product ineligible for rewards.

Products or transactions that are otherwise excluded remain excluded even when Store Credit is used. Sale, Discounted, Promotional, Combo, Gift Card, or otherwise excluded products do not become eligible merely because Store Credit is used as payment.

Store Credit-specific matters are governed separately by our Store Credit Terms.

9. Rewards, Discounts, and Redemption

Available loyalty points may be redeemable for eligible rewards through supported Program functionality.

Redemption may be subject to minimum or maximum redemption amounts, eligible products, product exclusions, transaction eligibility, discount-combination rules, account requirements, available point balance, Shopify checkout functionality, and then-current Program settings.

A loyalty reward may operate through a discount, redemption code, account-based reward, or another supported mechanism.

Not every reward can necessarily be combined with every promotion, discount, Gift Card, Store Credit balance, or other offer.

The checkout and Program functionality available at the time of redemption determines which combinations are technically supported, subject to applicable law and disclosed Program rules.

10. Points Are Not Cash, Gift Cards, or Store Credit

Loyalty points are promotional Program benefits.

Points are not cash, do not constitute a bank deposit, and are not a credit card, debit card, Gift Card, or general-purpose payment instrument. Points are also separate from Shopify Store Credit.

Except where required by applicable law, points have no cash-redemption value, cannot be exchanged directly for cash, cannot be sold, and cannot be transferred between accounts without our authorization and supported Program functionality.

Points may be used only through redemption methods made available by the Program.

The current statement that 1 point provides $1 of eligible reward value does not mean that one point constitutes one U.S. dollar of cash or a $1 Gift Card.

11. Registration and Promotional Rewards

Chefs Collection Food may offer points or other rewards for account registration, referrals, promotional campaigns, special events, customer activities, purchases of designated eligible products, or other qualifying activities.

Promotional rewards may have specific eligibility requirements, earning periods, redemption periods, product exclusions, use restrictions, account requirements, or expiration rules where permitted by applicable law.

Promotion-specific terms disclosed with the applicable offer supplement these Rewards Terms.

A promotional reward is not guaranteed merely because a customer completed an activity if the applicable eligibility requirements were not satisfied.

12. Points Adjustments, Corrections, and Reversals

Chefs Collection Food reserves the right to review, correct, adjust, deduct, or reverse loyalty points that were credited incorrectly or in excess of the amount properly earned under the applicable Program rules.

This may include points credited because of system, software, Shopify, or loyalty-application errors; synchronization, configuration, or calculation errors; duplicate point awards; administrative or manual-entry errors; an order cancellation, refund, return, chargeback, payment reversal, or other transaction adjustment; points awarded on products, discounts, promotions, Combo products, Gift Cards, or other transactions that were not eligible to earn points; fraud, abuse, manipulation, or unauthorized activity; or another verified circumstance in which points were awarded contrary to the applicable Program rules.

We may manually adjust a member's points balance when reasonably necessary to correct such an error or transaction.

Any deduction or reversal will be limited to the amount reasonably necessary to correct the verified error, ineligible award, transaction adjustment, fraud, or abuse.

The appearance of points in a customer's account does not create an unconditional right to retain points that were credited in error or were not validly earned under the applicable Program rules.

We will not arbitrarily remove points that were properly earned under the applicable Program rules.

13. Cancellations, Returns, Refunds, and Chargebacks

Points associated with an order may be adjusted or reversed if the underlying transaction is later cancelled, refunded, partially refunded, returned, charged back, reversed, voided, or otherwise adjusted.

For a partial refund or adjustment, points should ordinarily be adjusted to reflect the remaining eligible transaction amount, subject to Program functionality.

If points earned from a transaction have already been redeemed before the underlying transaction is cancelled, refunded, returned, charged back, or otherwise reversed, we may make a reasonable corresponding adjustment to the member's points balance or account, subject to applicable law and Program functionality.

A refund does not entitle a customer to retain points that were earned solely because of the refunded portion of the transaction.

If loyalty points or rewards were redeemed toward an order that later qualifies for a refund or cancellation, the treatment of the redeemed points or reward value will depend on the eligible refund amount, the portion of the transaction being refunded, the applicable Return, Refund & Cancellation Policy, and then-current Program functionality. Where appropriate and technically supported, eligible redeemed points may be restored to the member's account.

Loyalty points or reward value are not automatically refundable or convertible into cash merely because an order is refunded or cancelled.

14. Negative or Insufficient Point Balances

Where Program functionality permits, a correction or reversal may result in a reduced or negative points balance if points associated with a later-cancelled, refunded, reversed, or otherwise ineligible transaction were previously redeemed.

Where the Program does not technically support a negative balance, we may make another reasonable account adjustment permitted by Program functionality to address the verified discrepancy.

We will not impose a cash debt on a customer merely because a loyalty-points correction results in an insufficient points balance, unless a separate lawful obligation exists.

This section does not limit remedies available for actual fraud or unlawful activity.

15. Account-Specific and Non-Transferable Nature of Points

Points are generally associated with the eligible customer account through which they were earned.

Unless expressly permitted by Chefs Collection Food and supported by Program functionality, points may not be transferred between accounts, pooled, sold, assigned, or transferred for value.

We may require reasonable verification before correcting, merging, restoring, or otherwise adjusting points between customer records.

16. Missing Points

If you believe qualifying points were not properly credited, contact Chefs Collection Food within a reasonable period after the applicable transaction.

We may request order information, customer-account information, transaction information, proof of purchase, or other reasonable information necessary to verify eligibility.

If we confirm that eligible points were not properly credited, we may manually credit or otherwise correct the account using available Program functionality.

Submitting a missing-points request does not itself establish eligibility.

17. Fraud, Abuse, and Program Manipulation

We may investigate and take reasonable action where we reasonably believe a customer has engaged in fraudulent earning or redemption; creation of duplicate or false accounts; manipulation of registration or referral rewards; repeated transactions designed primarily to generate improper rewards; abuse of returns, refunds, chargebacks, promotions, or discount mechanisms; unauthorized transfer, sale, or acquisition of points; technical manipulation of Shopify or Program functionality; or other material abuse of the Program.

Where verified, we may correct improperly obtained points, restrict Program participation, suspend or terminate Program access, or take other reasonable action permitted by law.

Any action will be limited to what is reasonably necessary to address the verified conduct and will not eliminate mandatory consumer rights unrelated to the Program violation.

18. Expiration of Points

During the current promotional and customer-acquisition stage of the Program, loyalty points do not have an expiration date.

Chefs Collection Food reserves the right to establish, modify, shorten, extend, suspend, or remove points-expiration periods or conditions at any time as part of the administration and development of the Program, subject to applicable law.

Future expiration rules may be based on factors such as the date points are earned, a specified period of account inactivity, membership or account status, the type of points or rewards issued, promotional conditions, or other clearly disclosed Program criteria.

If Chefs Collection Food introduces or materially changes a points-expiration policy, the then-current expiration period or conditions will be disclosed through the Store, customer account, loyalty-program interface, these Rewards Terms, email, or another reasonable method, as appropriate and where required by applicable law.

Changes to points-expiration rules may apply prospectively to existing and/or future points to the extent permitted by applicable law. Where notice or other protections are required by applicable law, Chefs Collection Food will provide them before affected points expire.

Promotional, bonus, referral, registration, or other special-purpose points or rewards may be subject to separate expiration periods or conditions disclosed with the applicable promotion or offer.

The then-current expiration rules published or displayed by Chefs Collection Food will govern, subject to applicable law.

19. Changes to the Program

Chefs Collection Food may prospectively modify earning rates, redemption rates, eligible products, excluded products, bonus rewards, registration rewards, redemption thresholds, points-expiration periods and conditions, reward types and redemption methods, Program functionality, promotions, account requirements, and other Program features.

Material changes will be disclosed through the Store, customer account, Program interface, these Rewards Terms, email, or another reasonable method, as appropriate and where required by applicable law.

Changes will apply prospectively to the extent required by applicable law.

A change in future earning rates does not retroactively change the number of points properly earned under an earlier earning rule, except where a correction is required under Section 12.

20. Suspension, Replacement, or Termination of the Program

Chefs Collection Food may modify, suspend, replace, or terminate the Program prospectively, subject to applicable law.

In connection with a material suspension, replacement, or termination, we may establish a reasonable final redemption period, transition arrangement, replacement program, conversion mechanism, or other treatment for outstanding properly earned points, subject to applicable law and available Program functionality.

We will provide any notice and treatment of outstanding properly earned points required by applicable law.

Program suspension, replacement, or termination does not authorize us to disregard mandatory rights or previously completed transactions that applicable law requires us to honor.

21. Third-Party Program Technology

The Program may rely on Shopify, Flits, or other third-party technology providers.

Program functionality may therefore depend on Shopify functionality, loyalty-application functionality, customer-account functionality, checkout configuration, integrations, and other technical systems.

A temporary technical error, display error, synchronization error, or software malfunction does not modify the underlying Program rules or create an entitlement to points that were not validly earned.

Likewise, a technical error that prevents properly earned points from displaying does not by itself eliminate those properly earned points, subject to verification.

22. Relationship to Other Policies

These Rewards Terms should be read together with our Terms of Service, Return, Refund & Cancellation Policy, Gift Card Terms, Store Credit Terms, Privacy Policy, and applicable promotion-specific terms.

For loyalty earning, redemption, exclusions, point corrections, expiration, and Program administration, these Loyalty & Rewards Program Terms control, subject to mandatory applicable law.

Refund and cancellation eligibility remains governed by our Return, Refund & Cancellation Policy. Gift Card-specific matters remain governed by our Gift Card Terms. Store Credit-specific matters remain governed by our Store Credit Terms. Personal-information matters remain governed by our Privacy Policy.

23. Mandatory Rights

Nothing in these Rewards Terms waives, limits, or eliminates any consumer-protection, privacy, refund, or other right or remedy that cannot legally be waived.

Mandatory applicable law controls over conflicting language.

24. Contact Us

For questions concerning Program eligibility, points, missing points, redemption, exclusions, corrections, expiration, or account adjustments, contact:

Chefs Collection Food & Supply
DBA: Chefs Collection Food
2105 Dublin Ln, 2105-1
Diamond Bar, CA 91765
United States

Phone: (909) 696-5859
Email: support@chefscollectionfood.com
Website: chefscollectionfood.com