Last Updated: August 4, 2026

Introduction

Chefs Collection Food & Supply, doing business as Chefs Collection Food (“Chefs Collection,” “we,” “us,” or “our”), operates this website and Shopify storefront, including the related information, content, features, customer accounts, tools, products, ordering functions, loyalty features, gift cards, store credit, delivery and pickup services, and other services we make available (collectively, the “Services”).

Our storefront is powered by Shopify, which provides the commerce technology and related services that enable us to operate the Services.

This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you visit or use the Services, create or use a customer account, browse or purchase products, make a payment, request delivery or pickup, use a Gift Card or Store Credit, participate in our loyalty or rewards program, submit a return, refund, cancellation, or customer-service request, subscribe to marketing, submit a contact form, apply or communicate as a prospective chef, food producer, supplier, brand, production partner, or other business partner, participate in promotions, or otherwise interact with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy controls with respect to those privacy matters.

Please review this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have received and reviewed this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another identifiable person, as defined by applicable law. Personal information generally does not include information that has been lawfully de-identified or anonymized so that it cannot reasonably be linked to an individual.

Depending on how you interact with us, where you reside, and applicable law, we may collect or process the following categories of personal information:

• Contact and identification information, such as name, billing address, shipping or delivery address, pickup information, email address, telephone number, customer or account identifiers, and other contact information you provide.
• Account information, such as customer-account information, login or authentication information, account preferences, saved addresses, saved payment-related preferences, and customer-account settings. Some account and authentication functions are provided or supported by Shopify.
• Transaction and commercial information, such as products viewed, products added to your cart, products saved or favorited where available, products purchased, order history, returns or return requests, refunds, cancellation requests, exchanges where applicable, discounts and promotions, Gift Card transactions, Store Credit activity, loyalty or rewards activity, delivery or pickup information, past transactions, and customer-service resolutions.
• Payment-related information, such as payment method, transaction amount, payment status, payment confirmation, limited card-related information, Gift Card information, Store Credit information, and manual-payment information where applicable. Payment card and financial-account information is generally processed by Shopify, Shopify Payments, or other payment providers.
• Communications and customer-service information, such as customer-support inquiries, order questions, cancellation requests, refund or return requests, complaints, delivery or pickup instructions, photos or videos submitted as evidence of an order issue, contact-form submissions, and email or other communications.
• Device and technical information, such as IP address, browser type, device information, network connection information, cookie identifiers, other online or device identifiers, and general location information derived from an IP address.
• Usage and website activity information, such as pages viewed, searches, products viewed, cart activity, checkout activity, website navigation, date and time of interactions, referral information, interactions with marketing or advertising, and other use of the Services.
• Marketing and preference information, such as email or SMS preferences, marketing consent or opt-out status, promotion participation, loyalty preferences, advertising preferences, and cookie or privacy choices.
• Reviews, photos, videos, and other submitted content.
• Chef, supplier, producer, and business-partner information, such as name and contact information, business information, kitchen or facility information, permits, food-handler or other certification information, insurance information, product information, brand information, social-media information, photos or other uploaded content, application information, compliance documentation, and other information reasonably necessary to evaluate or administer the business relationship.

2. Sources of Personal Information

We may collect personal information directly from you; automatically through the Services and similar technologies; from Shopify and Shopify-related services; from payment processors and financial-service providers; from delivery, fulfillment, logistics, and pickup providers; from loyalty, marketing, analytics, advertising, fraud-prevention, security, communications, and technology providers; from chefs, food producers, suppliers, manufacturers, production partners, brands, and other business partners; and from publicly available sources where permitted by law.

3. How We Use Personal Information

Depending on how you interact with us, we may use personal information to:

• Operate our website and Shopify storefront.
• Create and maintain customer accounts.
• Process and verify payments.
• Process and fulfill orders.
• Coordinate production and fulfillment.
• Arrange delivery or pickup.
• Process cancellation requests, returns, refunds, exchanges where applicable, and replacements.
• Administer Gift Cards, Store Credit, loyalty and rewards benefits, discounts, and promotions.
• Provide customer support and maintain transaction history.
• Personalize the shopping experience and recommend products.
• Share necessary order information with approved production partners, commercial kitchens, partner chefs, food producers, suppliers, manufacturers, delivery providers, and fulfillment providers.
• Determine reward eligibility, calculate rewards, process redemptions, adjust rewards after refunds or cancellations, and detect program abuse.
• Send transactional communications and, where permitted, marketing communications.
• Authenticate accounts, detect suspicious activity, prevent fraud, investigate disputes or chargebacks, and protect the security of the Services.
• Review and administer prospective partner-chef, supplier, producer, manufacturer, brand, or other business-partner relationships.
• Maintain food-safety, traceability, accounting, tax, compliance, fraud-prevention, security, dispute, and legal records.
• Comply with applicable law, regulation, legal process, licensing, public-health, law-enforcement, or regulatory requirements.
• Establish, exercise, or defend legal claims and enforce our policies.

4. How We Disclose Personal Information

We may disclose personal information where reasonably necessary for legitimate business purposes and as permitted or required by law, including to:

• Shopify and Shopify-related platform providers.
• Payment processors and financial-service providers.
• Delivery, pickup, fulfillment, logistics, and customer-communication providers.
• Approved production partners, commercial kitchens, partner chefs, food producers, suppliers, manufacturers, and brands where information is needed to prepare, fulfill, support, trace, or resolve an order.
• Technology, loyalty, analytics, advertising, marketing, fraud-prevention, security, hosting, data-management, and customer-support providers.
• Accountants, attorneys, insurers, consultants, and other professional advisers.
• Governmental, regulatory, public-health, law-enforcement, or judicial authorities where required or permitted by law.
• A successor, purchaser, affiliate, or other party involved in a merger, financing, restructuring, bankruptcy, sale, transfer, or similar business transaction, subject to applicable law.

5. Relationship With Shopify

Our storefront is hosted and powered by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide, secure, improve, and support Shopify-powered commerce services. Information submitted through our storefront may be transmitted to Shopify and to service providers or third parties that may be located outside the country or region where you reside.

We use certain Shopify Enhanced Services that are powered by Shopify Network Intelligence. To provide these features, Shopify may process personal information from your interactions and transactions with our Store together with information from your interactions with other Shopify merchants and Shopify. These features may support personalization, analytics, fraud prevention, advertising, and other commerce services. Certain uses may constitute “sharing” or “targeted advertising” under applicable U.S. state privacy laws.

Where required by applicable law, you may opt out of applicable processing through Shopify’s privacy controls.

For certain Shopify processing activities, Shopify may independently determine the purposes and means of processing personal information and may be responsible for responding to privacy-right requests relating to those activities.

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/en/

6. Cookies, Pixels, Analytics, and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, device identifiers, analytics technologies, advertising technologies, Shopify-related technologies, and similar technologies to operate the website, maintain sessions, remember preferences, authenticate accounts, process checkout, prevent fraud, understand website usage, measure performance, personalize experiences, measure advertising, and conduct permitted marketing and advertising.

Your browser, device, Shopify privacy settings, cookie banner, or other privacy controls may allow you to limit certain technologies. Disabling some technologies may affect the availability or functionality of some Services.

7. Sale, Sharing, Targeted Advertising, and Privacy Choices

Depending on our Shopify configuration, the apps and integrations we use, and applicable law, certain disclosures or uses of personal information for advertising or cross-context behavioral advertising may be considered a “sale,” “sharing,” or “targeted advertising.”

Where required by applicable law, you may have the right to opt out of these activities.

You may exercise applicable Shopify-related privacy choices through:
https://privacy.shopify.com/en/

Where our website provides a separate Your Privacy Choices, Do Not Sell or Share My Personal Information, cookie preference, or similar mechanism, you may also use that mechanism.

8. Global Privacy Control and Do Not Track

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, where applicable by law, we will treat the signal as an opt-out request for the browser and device used to visit the website. Where Shopify is able to associate the device sending the signal with a Shopify account, the opt-out may also be applied to that account in accordance with Shopify’s privacy controls.

More information about Global Privacy Control:
https://globalprivacycontrol.org/

Other than Global Privacy Control and other legally recognized privacy preference signals where applicable, we do not currently recognize other “Do Not Track” signals sent by a browser or device.

9. Marketing Communications

We may send marketing or promotional communications where permitted by law. You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. If we offer promotional SMS or text-message marketing, you may opt out using the instructions included in the applicable message.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, payment information, pickup notices, delivery notices, account notices, cancellation notices, refund information, security notices, and customer-support messages.

10. Customer Accounts and Updating Your Information

Customers may review or update certain account information through their Shopify Customer Account where that functionality is available. You may also contact us to request correction or updating of eligible personal information.

Certain information may need to be retained and may not be editable or deletable where retention is permitted or required for completed transactions, accounting, taxes, fraud prevention, food safety, product traceability, legal compliance, dispute resolution, security, or other legitimate recordkeeping purposes.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information appropriate to the nature of the information we maintain. However, no website, network, transmission, or storage system can guarantee absolute security.

We recommend that you do not send sensitive or confidential information through unsecured communication channels. Customers are responsible for taking reasonable steps to protect account credentials and access information.

12. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as necessary for legitimate business and legal purposes, including account maintenance, transaction and order history, accounting and tax obligations, food-safety and traceability obligations, fraud-prevention requirements, security requirements, customer-service matters, dispute resolution, statutes of limitation, litigation, regulatory requirements, and other legal obligations.

Retention periods may vary depending on the type of information and applicable law.

13. Children’s Privacy

Our commercial Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13 through the ordinary operation of our Services.

If you are a parent or legal guardian and believe that a child has provided personal information to us in a manner prohibited by law, please contact us so that we can review and, where appropriate, delete or otherwise address the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable privacy laws, personal information of individuals under 16 years of age.

14. Your Privacy Rights and Choices

Depending on where you reside and applicable law, you may have some or all of the following rights regarding your personal information, subject to applicable exceptions:

• Right to Know or Access.
• Right to Delete.
• Right to Correct.
• Right to Data Portability.
• Right to Opt Out of Sale, Sharing, or Targeted Advertising.
• Right to Limit certain uses or disclosures of sensitive personal information where applicable.
• Right to Non-Discrimination for exercising applicable privacy rights.
• Right to use an authorized agent where permitted by law.

We may require reasonable verification of your identity, the agent’s authority, or the request itself before processing a request.

15. Exercising Privacy Rights

You may submit an applicable privacy request through:

Email: support@chefscollectionfood.com

or through our website Contact/Support form.

Where available, certain Shopify-specific privacy requests or choices may also be submitted through:
https://privacy.shopify.com/en/

We may need to verify your identity before processing a request. We will respond within the timeframe required by applicable law.

16. Additional Rights for EEA, UK, and Switzerland Residents

If the processing of your personal information is subject to data-protection laws of the European Economic Area, United Kingdom, or Switzerland, you may have additional rights, subject to applicable exceptions, including the right to object to certain processing, request restriction of certain processing, and withdraw consent where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Depending on the processing activity, Shopify may independently be responsible for certain Shopify-controlled processing and related privacy-right requests.

17. International Transfers

Personal information may be transferred, stored, or processed outside the state, province, country, or region where you reside, including when we use Shopify or other service providers operating internationally.

Where we are legally responsible for an international transfer, we will use safeguards required by applicable law. Shopify separately maintains legal mechanisms for its international transfers, which may include Standard Contractual Clauses, adequacy mechanisms, and its approved Binding Corporate Rules, as applicable.

18. Third-Party Websites and Services

The Services may contain links to websites, social-media services, payment services, or other platforms operated by third parties. If you access a third-party website or service, its privacy policy and terms apply to its processing of your information.

We do not control and are not responsible for the privacy, security, accuracy, or practices of unaffiliated third-party services except to the extent responsibility is imposed on us by applicable law. The inclusion of a link does not necessarily imply endorsement.

19. Complaints

If you have a complaint regarding how we handle personal information, please contact us using the information below.

Depending on where you reside, you may have the right to appeal certain privacy-request decisions, contact an applicable privacy regulator, or file a complaint with a local data-protection authority. Nothing in this section limits rights available under applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Shopify functionality, apps or integrations, products and services, advertising practices, privacy practices, or applicable law or regulation.

When we make changes, we will post the revised Privacy Policy and update the Last Updated date. Where appropriate or required by law, we may provide additional notice through the website, customer account, email, or another electronic method.

21. Contact Us

For questions about this Privacy Policy, our privacy practices, or applicable privacy rights, contact:

Chefs Collection Food & Supply
DBA: Chefs Collection Food
2105 Dublin Ln, 2105-1
Diamond Bar, CA 91765
United States

Phone: (909) 696-5859
Email: support@chefscollectionfood.com
Website: chefscollectionfood.com

For purposes of applicable data-protection laws, Chefs Collection Food & Supply, DBA Chefs Collection Food, is the controller or business responsible for personal information to the extent required by applicable law.