Last Updated: August 4, 2026

Introduction

These Store Credit Terms (“Store Credit Terms”) apply to Shopify Store Credit issued by Chefs Collection Food & Supply, doing business as (DBA) Chefs Collection Food (“Chefs Collection,” “we,” “us,” or “our”).

By accepting or using Store Credit issued by Chefs Collection Food, you agree to these Store Credit Terms, subject to applicable law.

1. What Store Credit Is

Store Credit is value issued for use toward eligible purchases from Chefs Collection Food through supported Shopify checkout methods.

Store Credit may be issued in connection with an eligible cancellation or refund, a customer-service adjustment, a promotional or loyalty program, another approved account adjustment, or another lawful business purpose.

Store Credit is not the same as a Gift Card, loyalty points, cash, a bank account, a credit card, or a general-purpose payment instrument.

Store Credit may have different legal, technical, redemption, transferability, account, and expiration characteristics depending on why and when it was issued.

2. Store Credit Issued for an Eligible Customer-Initiated Cancellation

Under our Return, Refund & Cancellation Policy, an eligible customer-initiated cancellation may provide the customer with a choice between:

Option A — Refund to Original Payment Method

The eligible monetary refund is returned to the applicable original payment method. A 3% cancellation/payment-processing fee applies only to the applicable original monetary payment amount, as provided in our Return, Refund & Cancellation Policy and Terms of Service. Gift Card value, existing Store Credit, loyalty rewards, or other non-monetary value are not converted into amounts subject to this payment-processing fee merely because they formed part of the transaction.

Option B — Shopify Store Credit

Where available, the customer may instead choose to receive 100% of the eligible cancellation amount as Shopify Store Credit, with no 3% cancellation/payment-processing fee deducted.

Once the customer affirmatively selects Store Credit and the approved Store Credit has been issued, we may be unable to convert that issued Store Credit to another refund method, except where required by applicable law or where Chefs Collection Food expressly approves a correction.

The availability of Store Credit as an option does not eliminate or reduce any refund right that applicable law requires to be provided through another method.

3. Merchant-Caused Cancellations

The 3% customer-initiated cancellation/payment-processing fee does not apply to merchant-caused cancellations.

If Chefs Collection Food cannot fulfill an order for reasons attributable to us, the applicable refund or other resolution will be handled under our Return, Refund & Cancellation Policy and applicable law.

We will not require a customer to accept Store Credit instead of a refund where applicable law requires another refund method. A customer may voluntarily accept Store Credit where offered and permitted.

4. Amount of Store Credit

The amount of Store Credit issued depends on the reason for issuance.

For an approved eligible customer-initiated cancellation where the customer affirmatively selects Store Credit instead of a refund to the original payment method, the Store Credit amount is 100% of the eligible cancellation amount, without deduction of the 3% cancellation/payment-processing fee.

For Store Credit issued for another reason—including customer-service adjustments, promotions, loyalty programs, or other approved purposes—the amount is determined by the applicable offer, adjustment, program, or transaction terms.

Store Credit has no value greater than the amount actually credited to the customer's Store Credit balance.

5. Customer Account Association

Shopify Store Credit is generally associated with the customer account or customer profile to which it is issued.

Customers may need to authenticate through a Shopify-supported customer account or checkout method before Store Credit can be accessed or applied.

Store Credit is generally not transferable between customer accounts, except where required by applicable law or expressly permitted by Chefs Collection Food and supported by Shopify functionality.

Customers are responsible for maintaining accurate account information and protecting access to their customer account.

6. Using Store Credit

Subject to Shopify functionality, product eligibility, and applicable law, Store Credit may be used toward eligible purchases through supported Chefs Collection Food checkout methods.

If the available Store Credit balance is less than the total eligible order amount, another supported payment method may be required for the remaining balance.

Store Credit may not be usable through every sales channel, checkout method, third-party marketplace, or future fulfillment platform.

Available functionality is determined by applicable Shopify functionality and the Chefs Collection Food sales channel at the time of the transaction.

7. Store Credit and Gift Cards Are Different

Store Credit is not a Chefs Collection Food Gift Card.

Gift Cards and Store Credit may differ in how they are issued, whether they are associated with a customer account, transferability, redemption methods, cash-redemption rights, expiration treatment, technical functionality, and applicable legal treatment.

The California low-balance Gift Card cash-redemption provision described in our Gift Card Terms should not automatically be assumed to apply to Store Credit merely because Store Credit represents value usable at our Store.

Any mandatory cash-redemption or other rights applicable to a particular Store Credit balance will be honored where required by applicable law.

8. Cash Redemption

Store Credit is not generally redeemable for cash except where required by applicable law.

We will honor any mandatory cash-redemption, refund, or consumer-protection right that applies to the particular Store Credit, transaction, or customer.

Nothing in these Store Credit Terms converts Store Credit into a Gift Card or waives a mandatory right applicable to either instrument.

9. Expiration and Fees

Store Credit issued as the customer's selected refund method for an eligible cancellation does not expire.

Chefs Collection Food will not impose activation fees, maintenance fees, dormancy fees, inactivity fees, or other service fees that reduce an issued Store Credit balance.

Promotional, loyalty, reward, courtesy, or other non-refund Store Credit may be subject to a separately disclosed lawful expiration rule where permitted by applicable law. Any such expiration rule will be disclosed with the applicable offer or program.

Nothing in this section limits any mandatory right or restriction imposed by applicable law.

10. Refunds for Purchases Paid With Store Credit

If an order paid in whole or in part with Store Credit later qualifies for a refund, cancellation, or other monetary adjustment, the applicable amount may be restored to Store Credit, returned or credited through another permitted method, or allocated among payment methods depending on the original transaction, the source of the Store Credit, the applicable refund or cancellation, our Return, Refund & Cancellation Policy, Shopify functionality, and applicable law.

Using Store Credit to pay for an order does not independently create or eliminate refund eligibility.

11. Loyalty and Rewards Treatment

Receiving Store Credit as a refund or cancellation resolution does not by itself earn loyalty points or rewards.

Using Store Credit as a payment method does not, by itself, make an otherwise eligible product ineligible for loyalty rewards. Any rewards on the underlying purchase are determined under the then-current Loyalty & Rewards Program Terms, applicable product eligibility, transaction eligibility, discounts, exclusions, and current program functionality.

Products or transactions excluded from earning rewards remain excluded regardless of the payment method used. Discounted, sale, promotional, Combo, Gift Card, or otherwise excluded products remain ineligible even when Store Credit is used as payment.

An order-level Shopify discount code does not, by itself, make every otherwise eligible product in the order ineligible for rewards. The then-current Loyalty & Rewards Program Terms, eligible transaction amount, product exclusions, discount treatment, and current program settings control.

The use of Store Credit does not override, remove, or alter any otherwise applicable loyalty-program exclusion.

12. Promotional, Loyalty, or Courtesy Store Credit

Store Credit issued as part of a promotion, loyalty program, reward, goodwill adjustment, courtesy credit, or similar non-refund program may be subject to additional lawful terms concerning eligibility, amount, issuance, redemption, product exclusions, promotional period, expiration where legally permitted, account requirements, and other program-specific conditions.

Where required, promotional or reward Store Credit will be identified as promotional, reward, loyalty, or similar credit.

Promotion-specific or program-specific terms supplement these Store Credit Terms.

13. Fraud, Abuse, Errors, and Unauthorized Activity

We may investigate, correct, restrict, suspend, or reverse Store Credit to the extent reasonably necessary to address a verified administrative or technical error, duplication, fraud, unauthorized activity, chargeback abuse, promotion or rewards manipulation, unauthorized access, or other material abuse of these Store Credit Terms.

Any correction or action will be limited to the reasonably necessary scope, will be subject to applicable law, and will not eliminate a lawful customer's mandatory rights.

14. Account Access and Security

Because Store Credit may be linked to a customer account, customers should protect access to their account, email, authentication methods, and other login credentials.

If you believe Store Credit has been accessed or used without authorization, contact Chefs Collection Food promptly.

We may request reasonable information to verify the account, transaction, Store Credit balance, and circumstances before taking corrective action.

Any restoration, correction, or replacement is subject to verification, Shopify functionality, and applicable law.

15. No Free Transfer or Reload Right

Store Credit is not represented as freely transferable or freely reloadable.

Any addition, restoration, adjustment, reissuance, or other change to a Store Credit balance is limited to circumstances permitted by Chefs Collection Food's applicable policies, Shopify functionality, and applicable law.

16. Changes to These Terms

We may update these Store Credit Terms prospectively as our refund program, Store Credit program, loyalty program, Shopify functionality, business practices, or applicable law changes.

Material public-facing changes will be reflected by updating the Last Updated date and, where required by law, providing additional notice.

Changes will not retroactively reduce an existing customer's vested Store Credit balance or eliminate a mandatory right where applicable law does not permit us to do so.

17. Relationship to Other Policies

These Store Credit Terms should be read together with our:

• Terms of Service;
• Return, Refund & Cancellation Policy;
• Gift Card Terms;
• Loyalty & Rewards Program Terms; and
• Privacy Policy.

For the determination of whether an order qualifies for cancellation or refund, the Return, Refund & Cancellation Policy controls.

For the issuance, account association, use, administration, and Store Credit-specific restrictions applicable after Store Credit is issued, these Store Credit Terms control, subject to mandatory applicable law.

Gift Card-specific matters are governed by our Gift Card Terms. Loyalty matters are governed by our Loyalty & Rewards Program Terms. Personal-information matters are governed by our Privacy Policy.

18. Mandatory Rights

Nothing in these Store Credit Terms waives, limits, or eliminates any refund, stored-value, consumer-protection, or other right or remedy that cannot legally be waived.

Mandatory applicable law controls over conflicting language.

19. Contact Us

For questions regarding Store Credit issuance, balance, redemption, account access, cancellation refunds, or other Store Credit matters, contact:

Chefs Collection Food & Supply
DBA: Chefs Collection Food
2105 Dublin Ln, 2105-1
Diamond Bar, CA 91765
United States

Phone: (909) 696-5859
Email: support@chefscollectionfood.com
Website: chefscollectionfood.com